Privacy Policy

ActPro Co., Ltd. (hereinafter referred to as “the Company”) is based on the business philosophy of “Making Japan, the world’s best touristic country” to improve convenience for foreign tourists visiting Japan and then increase the consumption of the local economy. It’s contributing to a changing society through the SMART EXCHANGE business, which installs and operates foreign currency exchange machines at places such as accommodation facilities and transportation facilities, and the cost optimization business that provides rational consulting without waste and efficient business operations Our mission is to improve service quality and customer satisfaction. In addition, we consider compliance and legal compliance as a matter of course, and we believe that protecting personal information is an indispensable social responsibility. For this reason, all employees are made aware of the importance of protecting personal information and are thoroughly informed so that personal information is always handled appropriately. The basic stance of our company’s approach to protecting personal information is declared as follows.

1.Acquisition, use and provision of personal information

The Company specifies the purpose of use of personal information to be acquired and acquires personal information only to the extent necessary to achieve the purpose of use.

When acquiring personal information directly from the customer, the Company consents to the purpose and handling of the information in writing or an alternative method. (This applies to all personal information that we use for business, including not only customers, but also employees and business partners.)

In addition, except for the following cases, we will not handle the information beyond the scope necessary to achieve the purpose of use (hereinafter “unintended use”) and will not disclose or provide it to a third party without obtaining the consent of the principal. Measures to prevent these things will be implemented with our personal information protection management system.

  • (a)When required by law.
  • (b)When it is necessary to protect the life, body or property of a person and it is difficult to obtain the consent of the person.
  • (c)When it is particularly necessary to improve public health or promote the sound development of children and it is difficult to obtain the consent of the person.
  • (d)In cases where it is necessary for a national institution or local public entity or a person entrusted by it to cooperate in carrying out the affairs stipulated by laws and regulations, and the execution of the affairs with the consent of the principal When there is a risk of trouble.

2.Compliance with laws and regulations, national guidelines and other standards

We will comply with laws and regulations concerning personal information, guidelines established by the government and other standards.

3.Prevention and correction of leakage, loss or damage of personal information

We will implement necessary and appropriate safety measures for the prevention and correction of leakage, loss or damage of personal information.

4.About complaints and consultation about personal information

We will respond promptly and appropriately to complaints and consultations regarding the handling of personal information. Please contact the following inquiry desk regarding personal information.

5.Continuous improvement of personal information protection management system

The Company will establish and operate a personal information protection management system that establishes a code of conduct, internal rules, and rules for the protection and appropriate handling of personal information. In addition, we will continuously improve the personal information protection management system through periodic operational inspections, internal audits, and management reviews
This policy will be thoroughly communicated to all employees and will be disclosed to all concerned parties.

  • Established April 1, 2015
  • Last revised November 1, 2019
  • ActPro Co., Ltd.
  • Representative Director Manabu Shintani

Inquiries regarding personal information protection

Wenpeng Building 2F, 3-6-7,Kandakajicho,Chiyoda-ku, Tokyo,101-0045,Japan
ActPro Co., Ltd. Personal information reception desk

Purpose of use of personal information

Use of personal information by the Company of the acquisition is as follows.

Personal information obtained when inquiring about the Company’s products and services, etc.

  • To respond to inquiries, requests, complaints, etc. from customers.
  • Our products, in order to offer information about the service.

Personal information acquired when using our services

  • For application processing and billing processing of our services.
  • To provide our services and for accompanying communications.
  • To deliver various information related to our services.

Personal information obtained from officers and employees of the Company

  • To conduct employment management and salary payments.
  • To perform overall company operations such as personnel management, welfare benefits, and emergency response.

Personal information obtained by the Company through entrusted business

  • To conduct business under consignment from our customers.

Personal information when applying for recruitment by the Company

  • To conduct recruitment selection

Purpose of use of personal information obtained by methods other than direct writing

Personal information obtained from call recording in call center operations

  • To improve the quality of telephone correspondence with customers.※We may record the contents of the call for the above purpose.

Personal information acquired by the surveillance camera in the SMART EXCHANGE business

  • For crime prevention purposes related to our products and services.※For the above purpose, we may install a surveillance camera in the equipment or installation location.

Personal information is acquired only to the extent necessary to achieve these purposes.

Procedures for disclosure of personal information subject to customer disclosure (held personal data)

For personal information that we have received from you for the following purposes, if it falls under the Personal Information Protection Act and JIS Standard (JIS Q15001: 2017) When requested to notify, disclose, correct, add or delete contents, suspend use, delete, or suspend provision to a third party (hereinafter referred to as “disclosure, etc.”) We will respond appropriately.

Purpose of use of personal information subject to disclosure

Personal information about customers

  • For application processing and billing processing of our services.
  • To provide our services and for accompanying communications.
  • To deliver various information related to our services

Personal information about our officers and employees

  • For labor and personnel processing necessary for working as an officer / employee of the Company
  • To pay salaries, bonuses, remuneration, benefits, etc., and to perform tax payments, social insurance, employment insurance, health insurance, and other procedures required by laws and regulations.
  • And labor in accordance with the provisions of the Safety and Health Law Article 66, health management, to take the necessary measures to maintain healthy employees.
  • And other, benefits, internal procedures, emergency contact, such as PMS operation, because of the various procedures necessary for the company management.

Personal information about job applicants

  • Recruitment related information such as resumes are for recruitment selection.
    If the personal information that falls under the above conditions, is the following, it may not be possible to disclose all or part of it.
    In that case, the reason to that effect will also be explained.
  • Himself or a third party’s life, body, property if there is a risk of prejudice to the other rights and interests
  • When there is a risk of significant hindrance to the proper implementation of the business
  • When it is against the law

Information related to implementation of disclosure request

Company name and personal information protection manager

ActPro Co., Ltd.
Personal Information Protection Manager: General Manager, Headquarters Administration contact:

Where to request disclosure

If you require disclosure, please send the necessary documents and fees to the following address.

Contact Us about Akutopuro Personal Information Protection Co., Ltd.
Address Chiyoda-ku, Tokyo Kandakaji-cho 3-6-7 Kempin Kanda building second floor

Documents to receive your submission upon request for disclosure, etc.


Document name / requester Your identity Legal representative Any delegate Remarks
Request for Disclosure of Personal Information, etc.
Documents that prove your identity.
Documents certifying that you are the agent himself
Power of attorney with the personal seal
The document that proves that you are a legal representative

※documents to prove that it is the other person or agent yourself, please send one copy of the following.

  • Driver’s license (Please hide the relevant part if your permanent address is displayed)  ・Health insurance card
  • Passport,the national pension notebook and photographs with the basic resident register – Welfare pension book
  • Alien Registration Certificate – Other photo certificates issued by public institutions.


When requesting “disclosure” or “notification of purpose of use”, the following fee is required.

Fee 1,000 Japanese yen per request

※For fees, please enclose a postage stamp or postal fixed amount money order for the fee.


Inquiries and complaints regarding the handling of personal information In addition

ActPro Co., Ltd. Inquiries regarding personal information

Wenpeng Building 2F,3-6-7,Kandakajicho,Chiyoda-ku,Tokyo,101-0045,Japan

Acceptance time for personal information: Weekdays (Monday to Friday) 10: 00-18: 00

Since the Company is a target business operator of the Japan Information Economy and Society Promotion Association, which is an authorized personal information protection organization, it is also possible to contact the above contact information.

Japan Information Economy and Society Promotion Association (JIPDEC)
Privacy Mark Promotion Center Privacy Mark Secretaria

Privacy Mark Promotion Center Privacy Mark Secretaria

1-9-9 Roppongi, Minato-ku, Tokyo 106-0032, Roppongi First Building
TEL.03-5860-7563 FAX.03-5573-0562
Reception hours: Weekdays (Monday-Friday) 9: 30-17: 00 ( (Excluding 12: 00-13: 00)